Livraison des planches de surf
Frequently asked Questions
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How is home delivery carried out?
You will receive a confirmation email with the tracking of your shipment.
Upon receipt of his Order, the Customer must check the conformity of the Products delivered before signing the carrier's delivery note .
The Customer is responsible for the correct writing of these reservations, which condition the opening of the dispute and the reimbursement. Any complaint not following this procedure will be rejected.
The Customer must also report anomalies by registered mail and confirm his reservations to the carrier no later than 3 working days following receipt of the item(s).
By signing the delivery receipt, apart from specific reservations, and accepting the products, the customer acknowledges having received the goods in a condition giving him complete satisfaction.
What to do in case of breakage or delivery problem?
Any anomaly concerning delivery (damage, Product missing from the delivery note, damaged packages, broken Products, cardboard repackaged by the carrier using its own tape, etc.) must be indicated on the delivery note in the form of “ reservations handwritten” accompanied by the Client’s signature.
You must make specific reservations on the delivery note and refuse the package. It is then essential that you precisely describe the condition of the packaging and/or your product on the transport slip in order to justify your refusal.
Please note : transport case law does not give any legal significance to the words subject to unpacking, subject to inspection, subject to unpacking, damaged package, goods in poor condition.
In the event of non-compliance with these provisions, we cannot be held liable. In this case, your order cannot be re-delivered or refunded. No complaints will be admissible.
If the goods are damaged , the package is refused and the precise reservations have been indicated on the transport slip, you will be re-delivered with a new product, or you will have a credit.