Delivery FAQ

You will receive a confirmation email with your shipping tracking information.

Upon receipt of their Order, the Customer must verify the conformity of the Products delivered before signing the carrier's delivery note.

The Customer is responsible for clearly stating these reservations, which are essential for opening a dispute and obtaining a refund. Any claim not adhering to this procedure will be rejected.

The Customer must also report any anomalies and confirm their reservations to the carrier by registered mail no later than 3 working days following the receipt of the item(s).

By signing the delivery receipt without specific reservations, and by accepting the products, the customer acknowledges having received the goods in a satisfactory condition.

Any anomaly concerning the delivery (damage, Product missing compared to the delivery note, damaged packages, broken Products, carton repackaged by the carrier with the use of its own tape, etc.) must imperatively be indicated on the delivery note in the form of "handwritten reservations" accompanied by the Customer's signature.

You must make specific reservations on the delivery note and refuse the package. It is then essential that you precisely describe the condition of the packaging and/or your product on the shipping slip in order to justify your refusal.

Please note: transport case law does not give any legal weight to mentions such as "subject to unpacking", "subject to inspection", "subject to unpacking", "damaged package", "goods in poor condition".

In the event of non-compliance with these provisions, our liability cannot be engaged. In this case, your order can neither be re-delivered nor reimbursed. No claim will be accepted.

If the goods are damaged, the package is refused, and precise reservations have been noted on the shipping slip, you will be re-delivered a new product or you will receive a credit note.