Refund policy

Return window and conditions

Our return policy lasts 30 days from the date you receive your order. After this period, we cannot offer a refund or exchange.

Promotional and second-hand items cannot be returned and are final sale.

Prior authorization

All returns must be authorized in advance through our online returns portal, available from our website or provided by our customer service team.

Unauthorized returns or parcels sent without a return authorization number will not be accepted.

Return eligibility

To be eligible, the item must:

  • Be unused, in its original condition and in its original packaging.
  • Include the receipt or proof of purchase.
  • Not be returned directly to the manufacturer.

Partial refunds

A partial refund may apply if the item is not in its original condition, is damaged or incomplete for reasons not attributable to Zeus, or is returned more than 30 days after delivery.

Processing time

Return requests are processed within 10 business days after the item reaches our warehouse.

Refunds

Once the return has been received and inspected, we will confirm receipt by email and notify you whether the refund has been approved or refused. Approved refunds are sent to the original payment method within a few days.

If your refund is delayed, check your bank account, then contact your card issuer and bank. If the problem continues, contact sav@zeus-surf.com.

Exchanges

We replace defective or damaged items only. Submit your request through the returns portal. Our customer service team will provide the return address after approval.

Gifts

If the item was marked as a gift and shipped directly to the recipient, a gift credit for the corresponding amount will be issued after the return. Otherwise, the refund will be sent to the original purchaser.

Return shipping

The exact return address will be provided after approval. Returns sent to an unauthorized address will be refused. For items worth more than €75, we recommend a tracked or insured shipping service. Zeus cannot guarantee receipt of untracked returns.

Return fees

  • Defective or damaged items: return shipping is paid by Zeus. Include photos and a description with your request.
  • All other returns: a fixed €40 return shipping fee applies in Europe, and a 5% restocking fee is deducted from the refunded amount.